TPG focuses on providing exceptional service to our clients. That's why our customers continue to return to TPG for new technology solutions. Our goal is to become your technology partner by working closely with you to understand your business and technology needs, while being your advocate to solve those needs.
As part of your software support, TPG provides periodic updates and new versions to enhance the features and functionality of our software applications. Clients are notified when an update or new version is available and TPG works closely with each client to ensure the upgrade process is smooth.
TPG's Financial Applications Analysts are available to assist our clients to resolve general product-related questions, issues and problems. And with your authorization, TPG can provide remote support using an online connection to your environment.
Depending upon the severity of the issue, TPG responds and provides a resolution or workaround within the timeframes stated in your support agreement.
The TPG Help Desk is available Monday through Friday from 8:00am to 6:00pm (Central), except on U.S. banking holidays, and can be reached by:
TPG's online Customer Portal enables clients to enter product-related issues and requests for enhancements, track the status of their issues and requests, and view product documentation and release notes. Cients who enroll with the TPG Customer Portal are issued unique login credentials to ensure confidentiality.